Job Function – Provides help desk technology and application administration support bank wide. Performs network and software maintenance, installation, and configuration as well as printer/validator support and configuration. Performs and assists with IT and Compliance policy development and regulation compliance reporting, monitoring, and training bank wide. Monitors the security and integrity of data access to core banking applications. Job Responsibilities – Monitors and assists with help desk emails and phone calls regarding PC, printer, bank applications and local (LAN) network issues. Works with employees to address and identify hardware or software issues. Uses remote-control and local-machine administrator access to address problems with the operating system, program updates and all banking applications. Configures and performs physical installation of: Computers, printers, validators, scanners and performs repair/maintenance operations on printers, scanners, and validators. Analyzes IT issues and then performs repairs for minor to moderate problems with system software and all banking applications. Installs, reinstalls, and configures software components such as Windows, Java, MS Office, Adobe Standard and other applicable banking applications. Sets up, configures, and addresses system hardware malfunctions and component failure of both laptop, and desktop machines for new and existing employees. Performs preventative maintenance on desktop, and laptop systems and software applications and hardware components. Connects, configures, and tests internal/external system hardware such as memory, processors, and disk drives, as well as peripheral components such as monitors, keyboards, and printers. Maintains, tracks, and verify all Employee Access forms for all employee access adds/changes/deletes for audit purposes. Set-ups, maintains and reviews all employee access in network and banking applications. Performs administration duties (reset passwords, add/change/delete) users from most banking applications. Continuously corrects and updates all IT policies and procedures for disaster recover, training, and audit purposes. Works closely with all third party vendors for hardware and software issues and updates. (Ex: FIS, Complete Network, nCINO, Encompass, Loans PQ, etc). Continuously monitors Cisco Ironport for email tracking, virus outbreaks and policy violations through bank email system. Monitors, performs, and tracks monthly/quarterly user access reports/rights logs for various banking applications for all departments bank wide for audit purposes. Creates, maintains, and updates system security documentation such as implementation procedures and user access rights for most bank applications. Monitors, reports, and tracks unnecessary user access permissions and exceptions for audit purposes. Ensures that own work as well the financial institution is in compliance with applicable regulations directly or through subordinates. Performs all other duties as assigned. Including but not limited to set-up, configure, update, and trouble shoot applications such as nCINO, Encompass, Loans PQ, Meridian Link, etc. Education and Related Experience – High School Diploma or equivalent (GED) required. Three to five years previous banking experience preferred. Experience working with VisualFOrce pages, Apex programming, workflows and reporting preferred. Salesforce Administration Certification preferred. Experience with software application installation and troubleshooting preferred. Skills and Abilities – Must possess the ability to troubleshoot and have an understanding of the Microsoft Windows environment. In-depth knowledge, skills, and experience with all or most forms of computer hardware are necessary. Must possess skills in troubleshooting all bank software applications. Must possess knowledge of standard office and bank equipment including computer, fax machine, scanners, validators, and copy machines. Must possess working knowledge of computers and computer operations, MS Office software, especially, MS Outlook, MS Word, and MS Excel. Must possess good verbal and written communication skills. Must possess good organizational skills. Must possess ability to perform detailed tasks with accuracy. Must possess the ability to multi-task and prioritize. Must possess an in-depth knowledge of banking structure and compliance regulations. Must possess the ability to constantly learn and adapt to the changes and challenges with servers, computers and technology. Working Conditions and/or Physical Requirements – Ability to work under stress and meet deadlines. Ability to operate a keyboard if required performing the essential job functions. Ability to read and interpret software and hardware technical documents. Ability to travel if required performing the essential job functions. Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.