New Account Talk Topics include:

• Be Your Professional Best
• BSA - CIP and CDD
• New Account Interview - The Script
• W-9s & Account Setup for Interest Reporting
• Opening Nonresident Aliens Accounts (NRA) including the W-8BEN
• Opening Consumer Accounts
• Opening Minor Accounts
• Opening Court-Ordered Accounts - Estates, Guardianships and Conservatorships
• Opening Social Security Representative Payee and VA Fiduciaries Accounts
• Opening Sole Proprietor Accounts
• Opening For Profit and Nonprofit Corporation Accounts
• Opening Nonprofit Organization Accounts
• Opening Formal Trust Accounts
• Opening Accounts for High-Risk Customers
• New Account Deposit Disclosures
• Placing a Hold on a New Account – Regulation CC
• The Role of the Teller in the Community
• Treasury Checks and Postal Money Orders
• Understanding Checks
• What is a Regulation? Compliance?

Teller Talk Topics Include:

• Be Your Best Self!
• AML and BSA
• Bank Products and Services
• Careers in Our industry
• Common Check Scams
• Communicating with Your Customer
• Currency
• Debits and Credits
• Endorsements on Checks
• IRA Products
• Keep Safe
• Placing a Hold on a Check
• Red Flags for Elder Fraud
• Red Flags for Human Trafficking and Smuggling
• Simple Rules on Checks
• The Currency Transaction Report
• The Role of the Teller in the Community
• Treasury Checks and Postal Money Orders
• Understanding Checks
• What is a Regulation? Compliance?